Impact of Preventive Maintenance on IT Performance: A Case Study at PEMEX Reynosa
Abstract
Educational quality management has become a strategic pillar for strengthening school systems, especially in contexts seeking to ensure inclusive and sustainable education. In the Dominican Republic, the CAF Model has been adopted as a tool for self-assessment and continuous improvement in schools. However, its effective implementation presents significant challenges. The objective of this study was to analyze the level of implementation of the CAF Model in educational quality management in schools belonging to Districts 06-05 (La Vega Este) and 16-01 (Cotuí) and to identify its main institutional weaknesses. A mixed approach was used: descriptive and non-experimental. Data collection included structured surveys, semi-structured interviews, and documentary analysis. A total of 128 educational stakeholders participated: principals, management teams, teachers, and administrative staff. The results revealed significant deficiencies in the three dimensions analyzed: integration of educational policies, preparation of the Institutional Quality Committee (CIC), and cooperative participation. In all of them, the perception of inadequate or inadequate implementation prevailed, with a lack of staff training and a weak organizational culture standing out as the main obstacles. It is concluded that educational quality management through the CAF Model faces structural limitations that require urgent interventions focused on training, cooperation, and strengthening school leadership. The study offers useful evidence to guide contextualized educational improvement policies and strategies.
References
Andrews, J. (2016). A+ Guide to Managing and Maintaining Your PC. Cengage Learning.
Angrosino, M. (2007). Doing Ethnographic and Observational Research. SAGE.
Cúneo Mendoza, J. M. (2023). Aplicación del mantenimiento basado en la confiabilidad para el taller de la empresa SERVIGUER SAC.
Delgado Caballero, L., Sánchez Valdés, A., & Peñaloza-Suárez, L. (2023). Museos del Valle de Toluca (México). Una historia marcada por la intervención estatal y su falta de gestión e innovación. Revista Universidad Y Empresa, 25(45), 1–33. https://doi.org/10.12804/revistas.urosario.edu.co/empresa/a.13338
Denzin, N. K. (1978). The Research Act: A Theoretical Introduction to Sociological Methods. McGraw-Hill.
Duffuaa, S. O., Raouf, A., & Dixon, J. R. (2004). Planning and control of maintenance systems: Modeling and analysis. John Wiley & Sons.
Hernández Sampieri, R., Fernández Collado, C., & Baptista Lucio, P. (2014). Metodología de la investigación (6ª ed.). McGraw-Hill.
Kerlinger, F. N., & Lee, H. B. (2002). Investigación del comportamiento: Métodos de investigación en ciencias sociales (4ª ed.). McGraw-Hill.
Kroenke, D. M., & Boyle, R. J. (2017). Using MIS (10th ed.). Pearson.
Mueller, S. (2013). Upgrading and Repairing PCs (22nd ed.). Que Publishing.
Olivera-Pájaro, J. (2022). La Relación Entre La Eficiencia y el Desempeño Organizacional: Una Revisión Desde El Sector Servicios. Revista Científica Anfibios, 5(1), 26-35. https://doi.org/10.37979/afb.2022v5n1.100
Patton, M. Q. (2002). Qualitative Research and Evaluation Methods (3rd ed.). SAGE.
Pressman, R. S. (2010). Ingeniería del software: Un enfoque práctico (7ª ed.). McGraw-Hill.
Taylor, S. J., Bogdan, R., & DeVault, M. L. (2015). Introduction to Qualitative Research Methods: A Guidebook and Resource (4th ed.). Wiley.
Turban, E., Volonino, L., & Wood, G. R. (2020). Information technology for management: On-demand strategies for performance, growth and sustainability (11th ed.). Wiley.
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). SAGE Publications.
Zambrano, M. R. I., & Real, G. (2021). Confiabilidad operacional en el proceso de soldadura de mantenimiento. Dominio de las Ciencias, 7(4), 63. https://dialnet.unirioja.es/descarga/articulo/8383928.pdf
Copyright (c) 2023 Carlos Ignacio Ruiz Maldonado
This work is licensed under a Creative Commons Attribution 4.0 International License.
